WE ARE URGENTLY IN NEED OF CALL CENTER AGENTS

WORLD PACIFIC CONTACT CENTER SOLUTIONS (WCCS)

is Philippines' premier strategic outsource recruitment partner for the Information and Communications Technology (ICT) industry. The organization was established to address the burgeoning demand for highly skilled professionals and contact center agents and to meet the increasing focus of global companies on providing exceptional customer service.

As of 2005, WCCS has processed and placed over a thousand call center agents in local and international contact centers.

WCCS takes pride in their premium staffing experience and state-of-the-art technology and infrastructure that both serve as the backbone mechanism for a successful partnership to your Contact Center and Business Process Outsourcing requirements.

WCCS also provides innovative but proven solutions to traditional organizational problems. Quality candidates undergo rigorous training through WCCS' affiliate, The Call Center Academy (CCA), which is the first ever training academy to be accredited with the Technical Education and Skills Development Authority (TESDA) in the Call Center Industry.

WCCS has extensive alliances with different talent pool sources such as colleges and universities, online recruitment companies and community employment centers.

WCCS is the premier partner of the ICT and ICT-enabled (contact centers and BPO organizations) industry in fulfilling their extensive manpower requirements.

• We give you tips on how to increase your chances on getting hired.
• No salary deductions.
• No hidden charges.
• No service fees.
• We always get the best, the biggest and the newest call center partner companies.
• Jump in front of the long queue and have a head start in your application.
• Applying with us is like applying in 10 different top call center companies.

RESPONSIBILITIES OF A CSR’s:

• Answer inbound calls within guidelines/goals established by the client and contact center management.
• Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals.
• Requires general knowledge of client's business, products and/or services (an asset).
• Other duties as assigned.
• Must be flexible.
• Must be available Days, Evenings, Weekends and Holidays as scheduled.

REQUIREMENTS:

• Candidate must possess at least a Vocational Diploma, Bachelor's/College Degree or at least completed 2nd year College in any field.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Applicants should be Filipino citizens or hold relevant residence status.
• Applicants must be amenable to work in ORTIGAS, QUEZON CITY, MANDALUYONG, MAKATI, PASAY, TAGUIG, ALABANG.

• Average Communication Skills.
• Computer proficient.
• Highly confident, spontaneous, smart, witty and dynamic.
• Full-Time positions available.
• Required language(s): English.
• Very attractive compensation package, excellent career opportunities or advancement & outstanding benefits waiting for successful candidates.
• We’re giving job offers for graduating students. Graduates have an opportunity to choose their date of availability (training date).
• CALL CENTER EXPERIENCE IS A PLUS BUT NOT A REQUIREMENT.

Interested applicants may just apply here OR call MAUIE at (02) 819-3644 or (0915) 2200051 / (0908) 8835513 to ask for a schedule. Please include mobile phone numbers in your resume as interview invitations will primarily be sent via SMS.

You may also send your resume to mauie@wccs.ph